PRIVACY POLICY

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Privacy Policy

Melpalani.org will store Users minimal set of data like User name, address, date of birth, email address and telephone number only for the exclusive use of processing User request and for providing support for the respective services.

Users personnel details will not be passed on to any third party, they are strictly confidential.

No one will be able to gain access to Users confidential data while using Melpalani.org website or mobile application. All user data will be coded via 256-bit encryption SSL. SSL (Secure Socket Layer) makes the communication between Web-Browser and our online shopping Server safer. SSL provides a safe communication channel and it is a modern security standard.

Melpalani.org would send to its users, information on events, services, or promotional information like offers and latest products, but users can opt-out using 'My Account' option, if the users are not interested to receive any information.

If users have any further queries, concerns or feedbacks then please feel free to contact Melpalani.org through 'contact us' option. Melpalani.org representatives will be privileged to assist the users.

Cancellation

1. Cancellation policy for payments made through Visa / Master Credit or Debit Card. visa master debit Users can cancel their transaction within 24 hours of the transaction, beyond which the transaction might get processed. Users can cancel their transactions by sending email to info@melpalani.org or by calling us. Please refer to Contact Us link for our contact number. Refund amount will be credited into user’s Credit/Debit card account within 7-10 working days from the date of cancellation.

2. Cancellation policy for payments made through Net Banking (Direct Debit To Bank Accounts). Net Banking Users can cancel their transactions within 24 hours of transaction, beyond which the user’s order might get processed. Users can cancel their transactions by sending email to info@melpalani.org or by calling us. Please refer to Contact Us link for our contact number.

3. Cancellation policy for payments made through Debit Card (ATM cum Debit Card). Debit Card Users can cancel their transactions within 24 hours of transaction, beyond which user’s order might get processed. Users can cancel their transactions by sending email to info@melpalani.org or by calling us. Please refer to Contact Us link under Customer Information for our Telephone Number. Refund amount will be credited into user’s Debit Card Account within 7-10 working days from the date of cancellation.

4. Cancellation policy for payments made through Mobile Payments (State Bank of India/Paymate / Bhim App/ Paytm). mobile users cancel their transactions within 24 hours of transaction, beyond which user’s order might get processed. Users can cancel their transactions by sending email to info@melpalani.org or by calling us. Please refer to Contact Us link for our contact number. Refund amount will be credited into user’s Mobile Account within 7-10 working days from the date of cancellation.